Prestige Lifestyle Hub accepts return requests for eligible products within 7 calendar days of delivery, subject to the conditions below. This return window is intended to allow customers to inspect the product while protecting the integrity of watches, electronics and health-related items that cannot safely or commercially be resold after use or activation.
Eligibility for a standard return
- The return request is submitted within 7 calendar days of delivery.
- The item is unused, unworn, inactivated, and in resalable condition.
- All original tags, protective films, seals, packaging, manuals, warranty cards, accessories and gifts are complete and undamaged.
- For smart wearables, the product has not been linked in a way that prevents reset/resale and all personal accounts/data have been removed before return.
- Proof of purchase or the Prestige Lifestyle Hub order number is provided.
Non-returnable items
- Opened, applied, activated or used glucose patches, glucose sensors, adhesive health patches or other single-use/consumable health products, except verified defective-on-arrival claims.
- Health/wellness wearables or accessories with a broken hygiene seal, visible signs of use, body-contact wear or contamination that makes resale inappropriate.
- Items damaged by misuse, impact, water exposure beyond rating, unauthorized repair, modification or improper charging.
- Products with missing packaging, tags, serial labels, accessories, manuals, warranty cards or promotional gifts.
- Customized/personalized items, gift cards, and items clearly marked “Final Sale” or “Non-Returnable,” unless defective or supplied incorrectly.
Defective, damaged or incorrect items
- Report the issue within 48 hours of delivery by contacting Prestige Lifestyle Hub and providing the order number plus clear photographs and/or an unboxing video.
- After verification, Prestige Lifestyle Hub may arrange collection/return and offer replacement, repair, store credit or refund depending on the issue and product category.
- Where the item is confirmed to have been damaged in transit, defective on arrival, or supplied incorrectly, reasonable return-delivery charges will be borne by Prestige Lifestyle Hub.
Change-of-mind returns and exchanges
- Eligible change-of-mind returns may be accepted within the 7-day window only when the item remains unused and fully resalable.
- Original delivery charges are generally non-refundable for change-of-mind returns, and the customer may be responsible for the return-shipping cost.
- Exchanges are subject to stock availability. If the requested replacement is unavailable, Prestige Lifestyle Hub may offer store credit or an eligible refund.
Return inspection and refund timing
- Returned items are inspected before approval. Items that do not meet the return conditions may be refused and returned to the customer.
- Once a return is approved, Prestige Lifestyle Hub will normally initiate the refund within 5–7 business days. The customer’s bank or payment provider may take additional time to post the funds.
- Any complimentary gift or bundled item supplied with the returned product must also be returned; otherwise its value may be deducted from the refund where appropriate.
Order cancellation
- An order may be cancelled before dispatch by contacting Prestige Lifestyle Hub as soon as possible.
- Once an order has been dispatched, cancellation may no longer be possible and the customer must follow the applicable return procedure after delivery.
- Prestige Lifestyle Hub may cancel an order because of stock unavailability, payment/verification failure, pricing error or suspected fraud. Any eligible prepaid amount will be refunded.