Prestige Lifestyle Hub is committed to supplying products in new, authentic and merchantable condition. All products purchased from Prestige Lifestyle Hub are covered by a 1-year warranty from the date of purchase, subject to the warranty terms, exclusions and claim conditions stated below.
What the warranty covers
- The 1-year warranty covers verified manufacturing defects in materials or workmanship, subject to the exclusions below.
- Where a manufacturer or brand warranty is supplied, it may provide additional or brand-specific coverage. Customers should retain the warranty card, packaging and manufacturer documentation supplied with the product.
- Products that arrive non-functional, visibly damaged or materially different from the order should be reported within 48 hours of delivery under the defective/incorrect-item procedure in the Return Policy.
What is not covered
- Normal wear and tear, scratches, cosmetic deterioration, fading, worn straps/bracelets or expected battery depletion.
- Accidental damage, impact, crushing, misuse, improper handling, unauthorized repair, modification or use contrary to manufacturer instructions.
- Water or moisture damage where the product is not rated for the relevant exposure, or where water-resistance limits have been exceeded.
- Damage caused by incompatible chargers, accessories, apps, third-party software or unsupported devices.
- Consumable or single-use health products, including opened or activated glucose patches/sensors, except where they are verified as defective on arrival.
- Loss of data, account access, app subscriptions, connectivity interruptions or software features controlled by a third-party manufacturer/platform.
Making a warranty claim
- Provide the order number, customer name, product model/serial number (where applicable), a clear description of the issue, and photos or video showing the problem.
- Keep the original invoice/order confirmation, warranty card, packaging and supplied accessories until the warranty period has ended.
- Prestige Lifestyle Hub may ask the customer to deliver or ship the item for inspection. A warranty claim is approved only after the defect and coverage are verified.
- Where a brand requires claims to be processed through an authorized service center, Prestige Lifestyle Hub may direct the customer to that service channel.
Warranty remedy
- Depending on the nature of the verified defect and applicable warranty coverage, the remedy may be repair, replacement, store credit or refund.
- Repair or replacement timelines depend on stock availability, parts availability and manufacturer/service-center processing times and cannot always be guaranteed in advance.
- Replacement of a product does not automatically restart or extend the original 1-year warranty period unless Prestige Lifestyle Hub or the manufacturer expressly provides otherwise.